FAQ
Here you will find some of the most frequently asked questions. If you don't find what you are looking for here, please contact us and we will do our best to answer your question.
Do you make your hats and other items?
Yes! I crochet, knit, weave, cross stitch, felt, ect all the items that I sell. So know that when you purchase a hat, shawl, scarf, dryer balls, and so on from me that you are pitching something made with my own hands and there is love in each item.
Do you take returns or exchanges?
Yes, we do. All items must be in original condition with tags still attached. Not used or worn.
All returns are subject to a 30% restocking fee. As well as the customer pays for the return shipping.
Exchanges do not have a restocking fee, though the customer will be required to pay for the shipping back of the wrong item as well as the shipping of the new item and any other costs that might be applicable.
How are my purchases shipped?
All orders are shipped through the USPS. If you have an item that you want shipped UPS we can do that as well. Please contact us so that we can adjust the price of your purchase to reflect the shipping. Yes, we do ship around the world.
What are the payment options?
We take Square payments as well as Apple pay, google pay, Venmo, cash app and PayPal. If you use PayPal e-check, your purchase will be held until your e-check clears. If you pay with an instant transfer or credit card your purchase will be shipped out that day or the following day depending on the time.
I don't have a PayPal account. What do I do?
There are 3 things that you can do if you don't have an account. The first is to go to www.paypal.com and set up an account. The second is that you can still pay with a credit card even though you don't have a PayPal account. Third is we also can send a Square invoice or you can pay through Venmo.
When does my purchase ship?
If you place an order and we receive your payment through PayPal with a credit card or instant transfer before 9 am EST. Then it will go out that day. If the same payment methods are received after 9 am EST. Then it will go out the next day. If paying with e-check or money order the purchase will be shipped once payment had cleared or arrived (same rules apply with the 9 am EST as above). There still is the possibility of getting it into the mail if ordered later, but we can not guarantee it.
How often do you ship orders?
Orders are shipped daily. As long as payment has cleared and been received then the purchase will go out. We DO NOT hold purchases for a weekly shipment or what not. The only reason for waiting to ship an item is for the e-checks or money orders (see When does my purchase ship?).
Are the Hand Spun Yarns really hand spun by you?
Yes, all yarns on the Hand Spun Yarns page were hand spun by me (Tonia). They are lovingly spun on my Kromski Sonata or Louet S10. In some cases they might be spun on one of my drop spindles, but it will be noted in the description.
What are the rovings and yarns washed in?
I wash all my fibers in Kookabura Wool Wash or Eucalan. Not only does it have a wonderful clean smell, it also conditions and repels moths, and dust mites. You can find out more about these products at www.kookaburraco.com and www.eucalan.com.
I don't have a ball winder. Can you wind it for me?
We will gladly wind your yarn into a ball/cake. Please let us know at the time of your purchase. There is no charge, but please note that once wound it is yours. It will not be eligible for any return.
Can you ship to a secret pal or someone else?
We would be glad to ship your purchase anywhere you would like. Please be sure to let us know at the time of your order that it will be going to a secret pal or some other place. Also let us know if you want to keep your identity private or if you would want the person to know who you are. We will let you know when it ships, to said person, as well so you will know that it is on it's way.
What do you charge for special orders?
If we have all the dyes, yarns, rovings or other materials needed we will not charge anything extra for a special order. If it is something that we have to order just for you there will be a small additional charge to cover the extra costs of ordering the special items. We will discuss all charges with you and come to an agreement before anything is ordered or done on the special order. There could possibly be a 25% down payment required depending on the order.
What is WPI?
WPI are Wraps Per Inch. You can use this on any yarn to help determine how much needed for a garment. It is also used in hand spun yarns to help determine the weight type (ex. Fingering, worsted, etc). Use the following chart to help you:
- Do you make your hats and other items?
- Do you take returns/exchanges?
- How are my purchases shipped?
- What are the payment options?
- I don't have a PayPal account. What do I do?
- When does my purchase ship?
- How often do you ship orders?
- Are the Hand Spun Yarns really hand spun by you?
- What are the rovings and yarns washed in?
- I don't have a ball winder. Can you wind it for me?
- Can you ship to a secret pal or someone else?
- What do you charge for special orders?
- What is WPI?
Do you make your hats and other items?
Yes! I crochet, knit, weave, cross stitch, felt, ect all the items that I sell. So know that when you purchase a hat, shawl, scarf, dryer balls, and so on from me that you are pitching something made with my own hands and there is love in each item.
Do you take returns or exchanges?
Yes, we do. All items must be in original condition with tags still attached. Not used or worn.
All returns are subject to a 30% restocking fee. As well as the customer pays for the return shipping.
Exchanges do not have a restocking fee, though the customer will be required to pay for the shipping back of the wrong item as well as the shipping of the new item and any other costs that might be applicable.
How are my purchases shipped?
All orders are shipped through the USPS. If you have an item that you want shipped UPS we can do that as well. Please contact us so that we can adjust the price of your purchase to reflect the shipping. Yes, we do ship around the world.
What are the payment options?
We take Square payments as well as Apple pay, google pay, Venmo, cash app and PayPal. If you use PayPal e-check, your purchase will be held until your e-check clears. If you pay with an instant transfer or credit card your purchase will be shipped out that day or the following day depending on the time.
I don't have a PayPal account. What do I do?
There are 3 things that you can do if you don't have an account. The first is to go to www.paypal.com and set up an account. The second is that you can still pay with a credit card even though you don't have a PayPal account. Third is we also can send a Square invoice or you can pay through Venmo.
When does my purchase ship?
If you place an order and we receive your payment through PayPal with a credit card or instant transfer before 9 am EST. Then it will go out that day. If the same payment methods are received after 9 am EST. Then it will go out the next day. If paying with e-check or money order the purchase will be shipped once payment had cleared or arrived (same rules apply with the 9 am EST as above). There still is the possibility of getting it into the mail if ordered later, but we can not guarantee it.
How often do you ship orders?
Orders are shipped daily. As long as payment has cleared and been received then the purchase will go out. We DO NOT hold purchases for a weekly shipment or what not. The only reason for waiting to ship an item is for the e-checks or money orders (see When does my purchase ship?).
Are the Hand Spun Yarns really hand spun by you?
Yes, all yarns on the Hand Spun Yarns page were hand spun by me (Tonia). They are lovingly spun on my Kromski Sonata or Louet S10. In some cases they might be spun on one of my drop spindles, but it will be noted in the description.
What are the rovings and yarns washed in?
I wash all my fibers in Kookabura Wool Wash or Eucalan. Not only does it have a wonderful clean smell, it also conditions and repels moths, and dust mites. You can find out more about these products at www.kookaburraco.com and www.eucalan.com.
I don't have a ball winder. Can you wind it for me?
We will gladly wind your yarn into a ball/cake. Please let us know at the time of your purchase. There is no charge, but please note that once wound it is yours. It will not be eligible for any return.
Can you ship to a secret pal or someone else?
We would be glad to ship your purchase anywhere you would like. Please be sure to let us know at the time of your order that it will be going to a secret pal or some other place. Also let us know if you want to keep your identity private or if you would want the person to know who you are. We will let you know when it ships, to said person, as well so you will know that it is on it's way.
What do you charge for special orders?
If we have all the dyes, yarns, rovings or other materials needed we will not charge anything extra for a special order. If it is something that we have to order just for you there will be a small additional charge to cover the extra costs of ordering the special items. We will discuss all charges with you and come to an agreement before anything is ordered or done on the special order. There could possibly be a 25% down payment required depending on the order.
What is WPI?
WPI are Wraps Per Inch. You can use this on any yarn to help determine how much needed for a garment. It is also used in hand spun yarns to help determine the weight type (ex. Fingering, worsted, etc). Use the following chart to help you:
|
Type/Weight
Lace Fingering Sport Worsted Bulky Super Bulky |
WPI
18+ 16 14 12 10 8 |
Stitches per inch
8+ 6-8 5-6 4.5 - 5 3.5 - 4 2 - 3 |
Needle Size
00, 1, 2 2, 3, 4 4, 5, 6 7, 8, 9 10, 10.5, 11 13, 5, 16 |